ICP Global Warranties vary according to the products we supply. Goods returned under warranty will be repaired or replaced at ICP Global’s discretion.
An RA# (Return Authorisation Number) must be obtained from our Technical Department before any goods are returned. This RA# must be clearly written on the shipping label.
ICP Global will void warranty of any product that has been mishandled, modified or interfered by unauthorised personnel. The removal of any factory seals, serial numbers or warranty stickers will also void the warranty.
Warranty is void on physically damaged items. Warranty does not cover damage to other equipment used in conjunction with these goods.
All equipment sold by ICP Global has the option for extended warranty and advance replacement
All Return Authorisation requests can either be submitted in writing or by calling our office as linked below. An RA form will be sent to complete and this should be returned via email.The support team will provide you with an RA/NCR Number which must be clearly written on the outside of the box to be returned.
Returns should be sent to:
Westfield Eastgardens Office Towers
Suite 603 Level 5
152 Bunnerong Road
Pagewood NSW 2035